Privacy policy

Yoghourt Hooks Plants (“we”, “us”), located at Kloosterstraat 31, 2000 Antwerp, Belgium, is the controller of personal data collected through this website and in the shop when you contact us. You can reach us at [email protected] or +32 3 232 8841.

What we collect

When you email us, call us, or use the contact form, we receive the details you choose to share—typically your name, email address, phone number if provided, and the content of your message. In the shop we may note an order or hold request with your name and phone number so we can prepare a plant for pickup.

Our website may store a consent preference in your browser (local storage) so we remember whether you accepted, declined, or customized optional cookies. Necessary technical data such as standard server logs may be processed by our hosting provider to keep the site secure and available.

Why we process data

We process contact details to reply to your questions, arrange visits or potting appointments, and manage retail purchases. The legal bases under the General Data Protection Regulation (GDPR) are: performance of a contract or pre-contractual steps when you buy or request a service; legitimate interests in running a neighbourhood plant shop and securing our website; and consent where you allow optional analytics cookies.

Sharing and retention

We do not sell personal data. We may share information with service providers who host email or the website, only as needed to operate those tools and under appropriate agreements. Messages and shop notes are kept only as long as useful for the conversation or legal bookkeeping, then deleted or anonymised.

Your rights

Under the GDPR you may request access, rectification, erasure, restriction, objection, and data portability where applicable. You may withdraw cookie consent at any time by clearing site storage and using the cookie settings again. To exercise rights, email [email protected].

You also have the right to lodge a complaint with the Belgian Data Protection Authority (Autorité de protection des données / Gegevensbeschermingsautoriteit — APD/GBA), Rue de la Presse 35 / Drukpersstraat 35, 1000 Brussels, Belgium (www.dataprotectionauthority.be).

Updates

We may update this policy when our practices or legal requirements change. The version on this page is the current one for Yoghourt Hooks Plants in Antwerp.